To Improve Customer Service, Respect Your Customer’s Time
The #1 way to systematically improve customer service is this: embed respect for the customer’s time into your processes and practices.
How to Prevent Online Reputation Problems Before They Happen
As the saying goes, “An ounce of prevention is worth a pound of cure.” Cleaning up online reputation problems when they’re showing up in search engines can be slow and costly. The far more effective—and cost-effective—approach is to prevent those problems before they happen. You may not be able to eliminate the issue entirely, but every problem that’s dealt with before it shows up online is money in the bank.
Why and How to Build Stronger Relationships Online
So, you’ve got hundreds of LinkedIn connections, Facebook friends, and Twitter followers. Now what? Are they really helping you grow your business? Depending on what you’re trying to accomplish, you may need to focus on stronger—and fewer—online relationships. Here’s how.
The Joys of a Home-Based Business
Working from home shouldn’t be just like working in the office, but from home. Relish it, and maybe even gloat a little.
What’s the Worst That Could Happen?
For the past week, my house has been a construction zone — our A/C overflowed…
Top 12 Ways to Build and Protect Your Name Online
Whether you’re Joe Blow, freelancer, or owner of The Joe Blow Company, or simply Joe Blow, CEO of Something Else, LLC, your ability to do business is inextricably bound to your personal name.
Sentiment Analysis for Online Reputation Management
Automated sentiment analysis is certainly an appealing concept, and could be a useful tool for online reputation management…if it were accurate.
The 7 Keys to a Powerful Network – The Dash Radio
The central organizing concept in my first book, The Virtual Handshake, is “The 7 Keys to a Powerful Network”, a strategic framework for all of your business relationships that will make you far more effective in how you use your time, and help you align your relationship-building activities with your business objectives. I gave an overview, along with some first steps to start applying the concepts, on The Dash Radio last week.
Digital Doesn’t Matter: Reinventing The Advertising Industry – Why I love this idea
Shot into action by the slow dying of the advertising industry they so dearly loved, authors John Lambie and Josh Sklar spent 6 months interviewing over 100 of the top CEOs, executives, directors and journalists in the advertising and marketing industry, including people from Google, Ogilvy & Mathers, Nike, Dell, Y&R, and more.
Orrin Woodward & Chris Brady critics not applying critical thinking RE: Top 30 Leadership Gurus (UPDATE 5/23/2014)
Orrin Woodward is a leadership expert. He’s co-author, with Chris Brady, of Launching a Leadership Revolution, which was a bestseller on just about every list around. They’re successful entrepreneurs with two 8-figure businesses and Black Diamond distributors in Monavie. But some people don’t like them.
Herbalife bounces back as savvy investors go long
Bill Ackman represents the very worst of Wall Street. Not only is he attacking a legitimate company that employs thousands of people and generates part-time incomes for over 2 million independent distributors around the world, he has the unmitigated gall to style himself as a protector of the people in doing so.
Expected Value: How to play the odds and come out ahead
What humans fear universally is the unknown. As entrepreneurs we embrace the unknown rather than spending our assets and resources trying to avoid it. The true entrepreneurial spirit sees the unknown as possibility and opportunity. “It’s the stuff that dreams are made of…”
Your Website Will NEVER Generate Leads (And 9 Things That Will)
That’s right. Your website has never generated one single lead, and it never will. It may capture leads, qualify leads and convert leads, but it will never, ever, generate leads.
Napoleon Hill on Reputation
No accurate thinker will judge another person by that which the other person’s enemies say…
Why I’m Finally Switching from GoDaddy Hosting
Besides the whole SOPA thing, I’ve been increasingly frustrated with GoDaddy performance issues. I’ve called…
Free hosting and $9.95 .com domains? Seriously?
I’ve grown increasingly unhappy with GoDaddy, for a variety of reasons, including poor performance, constant…
Productivity, Focus and Purpose
Productivity = Getting things done Focus = Doing one thing Purpose = Knowing the right…
I DEFY HOPELESSNESS
This morning I received possibly the best marketing email I’ve ever seen, from Ray Edwards….
Lessons from Sociology: 5 Factors to Help You Sell More
I’ve read dozens of books on sales and marketing over the years, and while I…
5 Budgeting Ideas for Every Small Business Owner
Cash flow problems giving you headaches? Check out these simple budgeting tips from my OPEN…
12 Ways to Save on Business Insurance Premiums
A penny saved is a penny earned. With our attention focused on acquiring new customers…
Are You Achieving Your Goals, or Just Setting Them?
It’s January again — the time of New Year’s resolutions, annual planning, etc. — in…
7 Last-Minute Business Tax Deductions for 2010
2010 may be almost over, but there are still a few opportunities to save on…
Half Empty or Half Full?
This image was Selin Jessa’s entry in the 2010 Positive Posters International Poster Competition. Here’s…
What Makes an Idea Go Viral?
Viral marketing is a hot buzzword these days. It’s a simple enough concept – get…
Save Money and the Environment by Making Your Office Paperless
The idea of a paperless office has been around for years. The ability to realize…
Free Wi-Fi Fail
UPDATE: As of late October, 2010, Central Market now has their wi-fi up and running….
Who Wants to Be a Millionaire? It’s Not That Hard, Actually
A million bucks ain’t what it used to be, but it’s still far more money…
My Great Work Interview
I had the pleasure of meeting Michael Bungay Stanier a couple of years ago and…
Spending Wisely: What to Do When Profits Soar
When you started your business, you knew the odds were stacked against you. But someone…
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